Terms and Conditions Governing the Use of Wexford Health Solutions Telehealth Services and Website
Effective Date: April 14, 2025
1. Acceptance of Terms
By accessing or using the Wexford Health Solutions website, patient portal, telehealth platform, or any related services, you agree to comply with and be bound by these Terms of Service. If you do not agree with these terms, please do not access or use our services.
2. Telehealth Services
Wexford Health Solutions provides telehealth services to support patient care through secure electronic communication and virtual healthcare appointments. Telehealth may not be appropriate for every medical condition, and certain situations may require an in-person evaluation or emergency medical care.
By using our telehealth services, you acknowledge and agree that:
You are responsible for providing complete, accurate, and up-to-date medical information.
You must be physically located in a state where your healthcare provider is licensed to practice at the time of your appointment.
Telehealth services are not intended for medical emergencies. If you are experiencing a medical emergency, call 911 immediately or visit the nearest emergency room.
3. Patient Responsibilities
Patients agree to:
Maintain accurate and current account and contact information.
Attend scheduled appointments on time.
Use telehealth services respectfully and responsibly.
Follow prescribed treatment plans, medication instructions, and office policies.
Participate in appointments from a private and secure location whenever possible.
4. Prescription Policy
Prescriptions are issued solely at the discretion of the healthcare provider and in accordance with all applicable federal and state laws.
Certain medications, including controlled substances, may require additional monitoring, follow-up appointments, laboratory testing, or in-person evaluations before they can be prescribed or renewed.
Patients are responsible for:
Confirming that their preferred pharmacy accepts telehealth prescriptions.
Verifying insurance coverage for prescribed medications.
Taking medications only as directed by their healthcare provider.
5. Payments and Fees
Payment is due at the time of booking unless otherwise specified.
Missed appointments, cancellations, or late rescheduling may result in fees according to Wexford Health Solutions’ scheduling policies.
Patients are responsible for understanding all applicable fees and financial obligations before scheduling services.
6. Privacy and Security
Wexford Health Solutions is committed to protecting your privacy and safeguarding your Protected Health Information (PHI) in compliance with the Health Insurance Portability and Accountability Act (HIPAA) and all applicable privacy laws.
While we utilize secure technologies and industry-standard safeguards, electronic communications and internet-based healthcare services involve inherent risks. By using our services, you acknowledge and accept these risks.
7. Limitation of Liability
Wexford Health Solutions, its providers, employees, and affiliates shall not be liable for delays, interruptions, or failures in service resulting from:
Internet or network disruptions
Technical failures
Third-party software or platform outages
Natural disasters or other events beyond reasonable control
Telehealth services are provided on an “as available” basis without guarantees of uninterrupted or error-free access.
8. Changes to These Terms
Wexford Health Solutions reserves the right to update or modify these Terms of Service at any time without prior notice.
Any revisions become effective immediately upon publication on this website. Your continued use of our services after changes are posted constitutes acceptance of the updated Terms.
9. Contact Information
If you have any questions regarding these Terms of Service, please contact us:
Wexford Health Solutions, LLC
484 Williamsport Pike
Box 151
Martinsburg, WV 25404
Email: help@wexfordhealthsolutions.org
Phone: (304) 314-2531
Fax: (833) 548-0823