This Privacy Policy explains how Wexford Health Solutions, LLC collects, uses, discloses, and protects your personal information when you visit our website or use our telehealth services.
Effective Date: August 11, 2024
Privacy Policy for Wexford Health Solutions, LLC
Welcome to Wexford Health Solutions, LLC (“Wexford Health Solutions,” “we,” “us,” or “our”). We are committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard the information you provide when using our website, patient portal, and telehealth services.
By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
1.1 Personal Information
We may collect personal information that you voluntarily provide when you:
Schedule an appointment
Complete patient registration forms
Contact our office
Use our telehealth services
Submit payment information
Personal information may include:
Full name
Email address
Phone number
Mailing address
Date of birth
Medical history and health information
Insurance information (when applicable)
Payment and billing information
1.2 Automatically Collected Information
When you visit our website, certain information may be collected automatically, including:
IP address
Browser type and version
Device information
Operating system
Referring website
Pages viewed
Date and time of your visit
Website usage statistics
2. How We Use Your Information
We use your information to:
Provide telehealth and healthcare services
Schedule and manage appointments
Process payments and billing
Communicate appointment reminders and service updates
Respond to questions and support requests
Improve our website and patient experience
Maintain medical records
Comply with applicable federal and state laws
3. How We Protect Your Information
Protecting your personal and medical information is a priority.
We implement administrative, technical, and physical safeguards, including:
Encryption of sensitive information
Secure access controls
HIPAA-compliant systems where applicable
Regular security reviews and monitoring
Secure payment processing
While we take reasonable steps to protect your information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.
4. Sharing Your Information
We do not sell your personal information.
We may disclose your information only in the following circumstances:
4.1 Service Providers
We may share information with trusted third-party providers who assist with services such as:
Payment processing
Website hosting
Information technology support
Appointment scheduling
Telehealth platform services
These providers are required to protect your information and use it only for authorized business purposes.
4.2 Legal Requirements
We may disclose personal information when required by law or when necessary to:
Comply with legal obligations
Respond to lawful requests from government authorities
Protect our legal rights
Prevent fraud or unlawful activity
Protect the safety of patients or others
4.3 With Your Consent
We may share your information with third parties when you have provided your explicit authorization.
5. Your Privacy Rights
Depending on applicable law, you may have the right to:
Access Your Information
Request access to the personal information we maintain about you.
Correct Information
Request corrections to inaccurate or incomplete information.
Request Deletion
Request deletion of your personal information where permitted by law. Certain medical records must be retained to comply with legal and regulatory requirements.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve functionality and enhance your browsing experience.
Cookies may be used to:
Remember user preferences
Improve website performance
Analyze website traffic
Enhance security
Most web browsers allow you to manage or disable cookies through browser settings. Please note that disabling cookies may affect certain website features.
7. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, technology, or legal requirements.
When changes are made:
The updated Privacy Policy will be posted on this website.
The Effective Date at the top of this page will be revised accordingly.
We encourage you to review this Privacy Policy regularly.
8. Contact Us
If you have questions regarding this Privacy Policy or our privacy practices, please contact us.
Wexford Health Solutions, LLC
484 Williamsport Pike
Box 151
Martinsburg, WV 25404
Email: help@wexfordhealthsolutions.org
Phone: (304) 314-2531
Fax: (833) 548-0823
Your Privacy Matters
Thank you for choosing Wexford Health Solutions, LLC. We value your trust and are committed to protecting your personal information while providing secure, compassionate, and high-quality telehealth services.