Wexford Health Solutions telehealth services are intended for non-emergency medical consultations only and should never be used to obtain emergency medical care.
Effective Date: August 11, 2024
Purpose of This Disclaimer
Wexford Health Solutions, LLC (“Wexford Health Solutions,” “we,” “us,” or “our”) provides healthcare services through a secure telehealth platform for non-emergency medical care.
This Emergency Disclaimer explains the limitations of telehealth services and outlines the appropriate steps to take if you are experiencing a medical emergency.
1. Telehealth Is Not for Emergency Care
Our telehealth services are not designed, equipped, or intended to diagnose or treat medical emergencies or life-threatening conditions.
If you believe you are experiencing a medical emergency, you should not attempt to obtain care through our website, patient portal, messaging system, email, telephone, or telehealth appointments.
Instead, seek immediate emergency medical assistance.
2. Emergency Situations
Examples of medical emergencies include, but are not limited to:
Chest pain or suspected heart attack
Difficulty breathing or severe shortness of breath
Stroke symptoms (such as sudden weakness, confusion, or difficulty speaking)
Loss of consciousness
Severe allergic reactions
Uncontrolled bleeding
Serious head injuries
Seizures
Suicidal thoughts or other mental health emergencies
Any condition you reasonably believe requires immediate medical attention
If any of these situations occur, immediately:
Call 911 (or your local emergency services if outside the United States).
Go to the nearest emergency department.
Seek assistance from the closest available emergency medical provider.
3. Limitations of Telehealth
While telehealth offers convenient access to healthcare, it has important limitations.
Telehealth cannot replace an in-person emergency evaluation and may not allow your healthcare provider to:
Perform a complete physical examination.
Obtain emergency laboratory testing.
Perform diagnostic imaging.
Administer emergency medications or procedures.
Provide immediate life-saving treatment.
Certain conditions require immediate in-person medical evaluation and treatment that cannot be safely provided through telehealth.
4. What to Do During an Emergency
If you are experiencing a medical emergency:
Call 911 immediately, or contact your local emergency medical services.
Go directly to the nearest hospital emergency department.
Do not wait for a response from Wexford Health Solutions.
Do not rely on email, text messages, voicemail, or telehealth appointments for emergency medical assistance.
Response times for non-emergency communications cannot be guaranteed and should never delay emergency treatment.
5. Patient Acknowledgment
By accessing or using telehealth services provided by Wexford Health Solutions, you acknowledge and agree that:
Our telehealth services are intended only for non-emergency healthcare.
Telehealth is not a substitute for emergency medical evaluation or treatment.
You are responsible for seeking immediate emergency medical care when necessary.
Delaying emergency treatment by attempting to use telehealth services may result in serious injury or death.
Wexford Health Solutions is not responsible for delays or adverse outcomes resulting from a patient’s failure to seek appropriate emergency medical care.
6. Contact Information
If you have questions regarding this Emergency Disclaimer or need assistance with non-emergency healthcare services, please contact us.
Wexford Health Solutions, LLC
484 Williamsport Pike
Box 151
Martinsburg, WV 25404
Email: help@wexfordhealthsolutions.org
Phone: (304) 314-2531
Fax: (833) 548-0823
Our Commitment
Wexford Health Solutions is committed to providing safe, secure, and high-quality telehealth services for appropriate non-emergency medical needs. Your health and safety are our highest priorities, and we encourage all patients to seek immediate emergency medical care whenever urgent or life-threatening conditions arise.