This Informed Consent explains the nature of telehealth services provided by Wexford Health Solutions, LLC, including the benefits, risks, limitations, and your rights as a patient. Please read this document carefully before participating in telehealth services.
Effective Date: August 11, 2024
Introduction
Welcome to Wexford Health Solutions, LLC (“Wexford Health Solutions,” “we,” “us,” or “our”).
This Informed Consent provides important information regarding the use of our telehealth services. By choosing to participate in telehealth consultations, you acknowledge that you have read, understood, and voluntarily agree to the information outlined in this document.
1. Nature of Telehealth Services
Telehealth uses secure electronic communication technologies to deliver healthcare services remotely without requiring an in-person office visit.
Telehealth services may include:
Medical consultations
Diagnostic evaluations
Treatment recommendations
Medication management
Follow-up appointments
Patient education and counseling
Services may be provided through secure video conferencing, telephone consultations, or other approved digital communication platforms.
2. Benefits and Risks of Telehealth
Benefits
Telehealth offers several advantages, including:
Convenient access to healthcare from your home or another private location.
Reduced travel time and associated costs.
Improved continuity of care through regular follow-up visits.
Access to healthcare providers and specialists who may not be available in your local area.
Greater flexibility when scheduling appointments.
Potential Risks and Limitations
Although telehealth provides many benefits, it also has certain limitations, including:
Technical problems such as poor internet connectivity, equipment failure, or software interruptions.
Limited ability to perform physical examinations or certain diagnostic procedures remotely.
The possibility that additional in-person evaluation or testing may be necessary.
Although secure technologies are used, electronic communications always carry a small risk of unauthorized access or security breaches.
3. Privacy and Confidentiality
Wexford Health Solutions is committed to protecting the privacy and confidentiality of your medical information.
Our telehealth services are provided in compliance with applicable federal and state privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA), where applicable.
Your Protected Health Information (PHI) will be collected, stored, and shared only as permitted by law and in accordance with our Privacy Policy and Notice of Privacy Practices.
For more information, please review our HIPAA Privacy Policy available on our website.
4. Consent to Electronic Communication
By participating in telehealth services, you consent to the use of secure electronic communication for the delivery of healthcare services.
This may include:
Video consultations.
Telephone appointments.
Secure electronic transmission of medical information.
Electronic communication regarding treatment recommendations, prescriptions, scheduling, or follow-up care.
Consultations will not be recorded without your prior knowledge and explicit consent, except where permitted or required by law.
5. Technical Requirements
Patients are responsible for ensuring they have access to the technology necessary to participate in telehealth appointments.
This includes:
A compatible computer, tablet, or smartphone.
A functioning camera and microphone (for video visits).
A reliable internet connection.
A private location suitable for discussing confidential medical information.
Technical difficulties may occasionally require an appointment to be rescheduled or converted to a telephone consultation when appropriate.
6. Voluntary Participation
Participation in telehealth services is completely voluntary.
You may decline or withdraw your consent for telehealth services at any time without affecting your right to receive future medical care.
If telehealth is no longer appropriate or preferred, alternative treatment options may be discussed based on your individual healthcare needs.
7. Emergency Situations
Telehealth services are not intended for medical emergencies.
If you believe you are experiencing a life-threatening or emergency medical condition:
Call 911 immediately.
Go to the nearest emergency department.
Do not rely on telehealth services for emergency medical treatment.
8. Patient Acknowledgment and Consent
By participating in telehealth services provided by Wexford Health Solutions, you acknowledge and agree that:
You have read and understood this Informed Consent for Telehealth Services.
You understand the benefits, risks, and limitations of telehealth.
You voluntarily consent to receive healthcare services through telehealth when appropriate.
You consent to the electronic transmission of information necessary for your care.
You understand that telehealth may not replace every in-person medical evaluation.
You have had the opportunity to ask questions regarding telehealth services and have received satisfactory answers.
9. Contact Information
If you have questions regarding this Informed Consent or our telehealth services, please contact us.
Wexford Health Solutions, LLC
484 Williamsport Pike
Box 151
Martinsburg, WV 25404
Email: help@wexfordhealthsolutions.org
Phone: (304) 314-2531
Fax: (833) 548-0823
Our Commitment
Thank you for choosing Wexford Health Solutions, LLC. We are committed to delivering safe, secure, compassionate, and patient-centered telehealth services while protecting your privacy and ensuring the highest standards of clinical care.