Practice Overview

1. Accurate Completion of Initial Intake Form:

An accurate, complete, and truthful initial intake form must be signed and submitted before your appointment. Omitting essential information or providing false information on this form may result in dismissal from WHS

2. Fee Structure:

Initial visits are $175, and follow-up visits are $115. WHS operates as a concierge family practice and does not accept insurance. In the rare instance where deferred payment is offered, patients will be unable to schedule another appointment until the outstanding balance is fully paid.

3. Payment Methods: 

Wexford Health Solutions uses Square Payments, a fully secure and HIPAA-compliant system that accepts credit and debit cards. Full payment is required at the time of booking an appointment

4. Appointment Requests: 

It is the patient’s responsibility to utilize the practice website to schedule

appointments in a timely manner, ensuring continuity of care. We recommend booking follow-up appointments at least one week in advance. Failure to plan accordingly does not constitute an emergency, and our schedule cannot be adjusted to accommodate for this.

5. Reschedule/Cancellation Requests: Appointments can be rescheduled or canceled by clicking the reschedule/cancel link at the bottom of your Square confirmation email or by contacting the practice via email.

6. No-Show Policy:

Respect for both your time and ours is essential. Failure to attend an appointment without prior notification will incur a $50 no-show fee. Repeated no-shows will result in discharge from WHS

7. Work or School Excuse Notes: 

If you require a formal excuse letter for medical necessity, please request it during your visit, or send an email to the practice. Kindly allow a turnaround time of 72 hrs. The fee for this service is $25.

8. Appointment booking:

Patients should book appointments under their own name, address, and contact information, and not under that of a family member.

Medication Management:

We require a comprehensive medication list to be reviewed and updated annually or as necessary.

• It is recommended that patients utilize one pharmacy exclusively. If medications must be sent to a different pharmacy, you may email the practice.

• If you need to speak with a member of our staff between appointments, you may email your concerns to the practice or call/text our office at (716) 574-1543. Kindly allow a turnaround time of 48-72 hrs, and please refrain from contacting Dr. Thaker directly.

Controlled Substance Agreement: 

• Refrain from obtaining additional controlled substances from other healthcare providers while under our care unless it has been agreed to prior to your admission. If such medications have been received elsewhere please notify us promptly.

• Please notify WHS of any hospital admissions, ER/urgent care visits, or new care providers.

• Monthly follow-up appointments are mandatory for controlled substance refills unless expressed otherwise by clinical staff.

• Controlled drugs will not be filled sooner than 28 days from the date on the original prescription, without exceptions.

• Our practice does not prescribe opiate based pain medications, except in rare circumstances

• A police report is required for lost or stolen prescriptions. Evidence is required for damaged prescriptions. WHS will only replace a prescription once within a 12-month period.

Reasons for potential discharge from WHS include, but are not limited to:

1. Seeking controlled substances from multiple healthcare providers.

2. Abuse of staff.

3. Failure to follow up on care in a timely manner.

4. Providing false information.

5. Repeated requests for early refills or increases in dosage.

6. Failure to comply with the terms set out within this document.

Discharge Procedure:

1. A final prescription of 30 days will be provided for the patient while they find a new clinician.

2. Patients will be notified via SMS and email, which will include an official discharge letter.

3. Wexford Health Solutions will not provide care beyond this 30-day period.