Informed Consent for Telehealth Services

Welcome to Wexford Health Solutions, LLC (“Wexford Health Solutions,” “we,” “us,” or “our”). This Informed Consent document provides important information about our telehealth services. By consenting to participate in telehealth consultations and services, you acknowledge that you understand and agree to the terms outlined below.

Telehealth involves the use of electronic communication and information technologies to provide healthcare services remotely. This includes virtual consultations via video, phone, or other digital communication tools. Telehealth services provided by Wexford Health Solutions may include:

- Medical consultations

- Diagnostic evaluations

- Treatment planning

- Follow-up care

2.1 Benefits:

- Convenience: Access to healthcare services from your home or another location.

- Continuity of Care: Ability to maintain regular communication with your healthcare provider.

- Access to Specialists: Opportunity to consult with specialists who may not be available locally.

2.2 Risks:

- Technology Limitations: Technical issues, such as poor internet connection, may affect the quality of the consultation.

- Privacy Concerns: While we use secure methods to protect your information, no system is entirely foolproof against breaches or unauthorized access.

- Diagnostic Limitations: Telehealth may limit the ability to perform certain physical examinations or diagnostic tests, which could affect the accuracy of assessments.

We are committed to protecting your privacy and confidentiality. Our telehealth services are conducted in compliance with applicable privacy laws and regulations. Your information will be protected according to our Privacy Policy and Notice of Privacy Practices (NPP). You can review our NPP here - https://www.wexfordhealthsolutions.org/hipaa-privacy-policy

By participating in telehealth services, you consent to the use of electronic communication for the delivery of healthcare services. This includes consenting to:

- The use of video conferencing or phone calls for consultations.

- The transmission of your health information electronically, which may include email or other digital methods.

- The recording of consultations for quality assurance or educational purposes, if applicable, with your consent.

You are responsible for ensuring you have the necessary technology and internet connection to participate in telehealth services. This includes having a compatible device (computer, tablet, or smartphone) with video and audio capabilities, and a stable internet connection.

Participation in telehealth services is voluntary. You have the right to refuse or withdraw from telehealth services at any time without affecting your right to future care or treatment. If you choose to withdraw, we will discuss alternative options for continuing your care.

Telehealth services are not intended for emergency situations. If you experience a medical emergency, you should seek immediate assistance from emergency services or go to the nearest emergency room.

By continuing with the telehealth services provided by Wexford Health Solutions, you acknowledge that you have read and understood this Informed Consent document. You agree to the following:

- You consent to participate in telehealth services and understand the benefits, risks, and limitations.

- You consent to the use of electronic communication for your healthcare services.

- You have had the opportunity to ask questions about the telehealth services and have received satisfactory answers.

If you have any questions or need further information about telehealth services, please contact us at:

Wexford Health Solutions, LLC

484 Williamsport Pike

Box 151

Martinsburg, WV 25404

Email: Help@wexfordhealthsolutions.org  

Phone: (716) 574-1543

Thank you for choosing Wexford Health Solutions. We are dedicated to providing you with quality telehealth services and support.